Other services
Libraries
All public libraries provide free information and referral services. Libraries may charge a small annual fee for library membership cards that allow people to borrow books, videotapes and other library materials for a specified period of time. However, you do not need a membership card if you do not take materials out of the library. If you need help finding information about a program or service, ask a librarian for assistance. You do not have to provide personal information (for example, your name) to get information from a librarian.
Other referral services
Telephone information and referral services are available in Edmonton and Calgary. In either city, you can dial 211 and talk to an information and referral specialist who can connect you to a full range of non-emergency social, health and government services. This telephone service is available 24 hours a day, seven days a week.
Social service agencies
Government and not-for-profit community agencies offer many services to families and individuals who need information, counselling, help finding work, English as a Second Language (ESL) training, financial assistance or other kinds of help. Many of these services are free and confidential (information about you is not given to other people or organizations).
Some agencies offer specialized services (for example, services designed for people who have disabilities, senior citizens who are 65 years of age or older, parents, unemployed people or women in distress).
There are many ways to learn more about social services in your area:
- Talk to a counsellor at an immigrant-serving agency.
- Check the inside front cover and first pages of your telephone book.
- In Edmonton or Calgary, call the 211 information and referral service.
- Ask for information at your nearest public library.
- See the Service Alberta and Inform Alberta websites.
Date Updated: Nov 01, 2007
RDP-611